If you have problems resetting the password (e.g. you get an error message), please follow these steps:
1. Follow this link
2. If you are not already landing there, navigate to the login site
3. Press "Forgot password?"
4. Click the link within the email and reset your password
After that, everything should work again as usual.
If the problem still persists after that, feel free to contact us and we will help you.